Frequently Asked Questions

In this business its difficult to cover all the bases so if you dont find a satisfactory answer here always feel free to contact us and an actual human voice will answer the phone, happy to direct you to a helpful resource that is best suited to answer your questions.
You can also email questions to us at refine@aaametals.com and we will reply as able.
 

Q

I have rock/quartz with gold in it, can you process it for me?

A

No. We do not process rocks, quartz or any other type of ore. The only service we offer for ore is a spectrum analysis to confirm any material present on the surface of the ore is actually a precious metal. We recommend Ledoux & Co (210-837-7160) and Acme Labs (800-990-2263) for addition testing services specific to ore.

Q

If I sell my precious metal to you can I get cash?

A

No. We pay for all purchases with a check. We do not offer cash.

Q

I have something that I suspect has precious metal content but Im not sure. Can you help me?

A

Yes, We offer a Spectral Analysis service.

Q

Do you offer spectral analysis on ore samples?

A

Yes, we can run a spectral analysis on your ore sample to see if there is any precious metal content however, we cant assay or refine it for you.

Q

Is there an easy way to tell if my Jewelry has value before I bring it in?

A

There are a number of valid marks for Jewelry of value. Click here for more info. Gold and silver are not magnetic if the jewelry is pulled by a strong magnet, it is most likely gold or silver plated with a base metal underneath.

Q

Do you purchase plated silver or gold?

A

No However we do refine it for our business customers in larger quantities.

Q

How often do you update market prices?

A

We update our prices at least 3 times daily. Market open, again at 10:30am PT and the closing market price for the day.

Q

What payment methods do you accept for purchases?

A

Cash or Check Per our policy we will hold your purchase until the check clears this includes cashier checks. We do not accept credit cards.

Q

I am selling scrap - how long does the process take?

A

The process will take anywhere from 15 minutes to 1hr depending on the amount of material that requires testing. We make scrap purchases on a first come first serve basis so if there are customers ahead of you the wait may be longer

Q

When selling my scrap Jewelry - do you remove and purchase gem stones?

A

We do not purchase or evaluate gem stones we will remove gem stones as able at no charge however we assume no responsibility if they are broken or chipped when removed. If you want to ensure a gem stone is not damaged we recommend having it removed by a professional jeweler prior to selling.

Q

Do your public scrap buying hours apply if I am selling Coins/Ingots or Placer as a member of the public?

A

No Public purchase hours primarily apply to Jewelry and Silverware purchases. The public may sell Coins/Ingots or Placer anytime during our normal business hours.

 

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